FAQs

1. How long does order processing take?

Orders are processed within 1–3 business days (Monday–Friday). Orders placed after 5:00 PM (US Time) are processed the next business day.

2. How long does delivery take?

Estimated delivery time:

  • Standard Shipping → 5–10 business days

  • Large Equipment → 7–14 business days

3. Do you offer free shipping?

Yes. We currently provide free shipping within the United States.

4. How can I track my order?

Once shipped, you’ll receive a tracking number by email. Tracking updates may take 24–48 hours to appear.

5. What should I do if my order arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos and your order number. We’ll review and arrange a replacement or refund if eligible.

6. What is your return policy?

We offer a 30-day return window from delivery. Items must be unused, unassembled, and returned in original packaging with all accessories.

7. Which items cannot be returned?

We do not accept returns for:

  • Used or assembled equipment

  • Items with wear or damage

  • Clearance or final sale items

  • Gift cards

8. Who pays for return shipping?

Customers pay return shipping unless the item is defective, damaged, or incorrect. Original shipping fees are non-refundable.

9. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase. After processing or shipping, cancellation is no longer possible.

10. What if my package shows delivered, but I didn’t receive it?

Check with neighbors or your local carrier first. If still missing, contact us and we’ll assist in filing a carrier claim (carrier-confirmed deliveries are not guaranteed for reimbursement).

11. How can I contact support?

Customer support hours:
Monday–Friday, 8:00 AM – 5:00 PM (US Time)
Response time: within 24 business hours

Contact: